To ensure timely resolution of client queries and grievances, the following contact details are provided:
We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future. The Grievance Redressal policy follows the following principles:
- • Investors will be treated fairly at all times.
- • Complaints raised by Investors will be dealt with courtesy and in a timely manner.
- • Queries and Complaints will be treated efficiently and fairly. We will always work in good faith and without prejudice, towards the best interests of the Investors.
Grievance Redressal Mechanism
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- • Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91 - 8085212139.
- • A letter may also be written with their query/complaint and posted at the below mentioned address: SBI Chok, Jabalpur, M.P., PIN 482001.
- • Clients can also write to the Research Analyst at info@thewealthkey.in. The client can expect a reply within 02 working days of approaching the Research Analyst.
- • In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free
Helpline at 1800 22 7575 / 1800 266 7575. - • After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
- • For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
- • Details of Compliance Officer: Name: Mr. Anupam Shrivastava Contact No.: +91 - 8085212139 Email: info@thewealthkey.in